Log on

[JamesF]

I cannot close the screen "Individual User Options" so I can't access the 2020 software

[George4Tacks]

Try Alt + F4 to close the window. 

Use Ctrl + Alt + Del to start the task manager and close Lacerte. 

Restart and try again

[JamesF]

Thanks George4tracks.  It was an incorrect path (internal issue)