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Lacerte won't load

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Level 1

Is anyone else having trouble getting lacerte to load?  It worked fine until this morning when it started taking a very long time to load.  Now it will not load at all.  i have tried turning off my computer hoping that would help with no luck.  

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Level 15

Try reloading the software via WebSetUp and FORCE it even if it says all is up-to-date.

Web Setup: To download the program using Web Setup go to StartAll Programs, Lacerte, choose Lacerte Web Setup for the program you are wanting to update.

Former Chump... umm.... AllStar.
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Level 1

Thanks for the suggestion.  Will try tomorrow when I am fresh and less frustrated.

 

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Level 15

I can only imagine... Please report back & let us know.  Good luck.

Do you have good backups?

If not, use file explorer & copy/paste ALL of the .idata, cdata, sdata, rdata, pdata, fdata folder to a safe place.  I do that as a routine "backup" daily, and I name that file by the date (i.e 3.28.20)  I have such folders dated pretty much every single day of tax season.   NOT that I have OCDC or anything <w>.

Might as well do the options19, and setup19 folders too.   

JUST in case - .....  then I can walk you thru how to access your files from those if necessary.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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Level 1

I broke down and called Lacerte Sunday morning and had great support.  Your solution was the ultimate answer but only after some other issues were cleared out.  Thanks for the suggestion.

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Level 15

Glad you're back up & running.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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