We have used Lacerte for 25 years, up through 2019 tax year and paid for 10 license seats. We are not renewing for 2020. Lacerte will not give us access to the 10 license seats we paid for for 2019 and is only allowing access via one of our computers at a time.
Has anyone come across this as it makes no sense.
We originally left because we were frustrated with some support issues with Lacerte related to having a lot of problems with the Intuit cross platform login credentials in the year it was first rolled out with multi level verification. We had days of staff members not able to get into the system and Lacerte support was terrible at resolving the issues. We went shopping and UT gave us a smoking price deal for 3 years.
We came back to Lacerte because it is a tremendously more efficient and productive system to work with. We regretted every year we were on UT. We estimate is cost us at least $30K per year in lost productivity because the US system is that much less efficient. UT does have a few features that Lacerte does not have, but there are many things about their architecture that are really problematic and inefficient to use (decoupled depreciation system being one of them).