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Lacerte Manage Users: Invite is failing to send email

Help!  My new employees can't access Lacerte because I keep sending them an invite and they are not receiving it.  It is going to their work email address and I have access to see their inbox so I know it is not being received or going to junk.  I've called support 3 times (and waited on hold more than an hour each time)  Beyond frustrated.  Has anyone else had this happen? 

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4 Replies 4

The link you sent says that the resolution of that guys issue was a mystery.  Was there something else in there you thought would apply to my situation? 

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I've got a case number for this issue, but I have been on hold with support for 1 hour and 30 minutes waiting to even just give this case number to someone.  Is there a faster way to navigate the lacerte phone support system when you have a case number?

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Level 1

It happens to me a lot.  I start backwards and do forget password from the user side.  I know its super frustrating.  Hope that helps.

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