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Lacerte locking up

lgosnell
Level 1

When I am looking at a tax form and click on the green "Statement" next to a particular line, the statement does not come up and then the entire program locks up.

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5 Replies 5
abctax55
Level 15

2019 or 2020?

Try rebooting. 

Try re-installing via WebSetUp

Former Chump..umm... AllStar...This message was typed from 6 feet away so you can safely read it immediately.

If a post answers your question, click on *Accept as solution* for future searches
lgosnell
Level 1

It's 2019.  I've rebooted and reinstalled.

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abctax55
Level 15

There's something new this year called Lacerte Tools Hub that supposedly works wonders with all sorts of installation issues.  I haven't tried it, as my AV software thinks it has a virus and I haven't worked thru the solution.  

Try it, or call Lacerte support.

OR - as an afterthought, make sure all Win10 updates are current.  I've heard of issues if not.

Former Chump..umm... AllStar...This message was typed from 6 feet away so you can safely read it immediately.

If a post answers your question, click on *Accept as solution* for future searches
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User ID 61
Level 8

If all else fails...

Caution: Potentially Heavy Lifting Ahead

Lacerte or DMS Stops Responding or Freezes in Windows 10

The linked ↑ Help Article ↑ comes with this warning which is never a good sign, "Before you begin: Back up your registry before attempting to do anything in it."

The moose out front should have told you.
George4Tacks
Level 15
My second foot got nailed down when I saw "You may need to create this DWord"

ex-AllStar