Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Is Support wait time bad??

Highlighted
Level 2
last updated ‎December 06, 2019 9:57 PM

After almost an hour on hold, hung up and called back.  I was told could be 1 1/2 hours or more??  Never had this kind of issue before!!  i have a client that is waiting for their e-signature and it keeps rejecting it!  Is this what tax season with this VERY EXPENSIVE program going to be like??

Labels (1)
1 Solution

Accepted Solutions
Highlighted
Level 15
last updated ‎December 06, 2019 9:57 PM

The wait time is only bad if you call when support is open.

Support has never been Intuit's strongest point, but they have had some major issues to deal with lately so everybody except me, my brother Larry and my other brother Larry have been calling in.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.

View solution in original post

0 Cheers
3 Replies 3
Highlighted
Level 15
last updated ‎December 06, 2019 9:57 PM

The wait time is only bad if you call when support is open.

Support has never been Intuit's strongest point, but they have had some major issues to deal with lately so everybody except me, my brother Larry and my other brother Larry have been calling in.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.

View solution in original post

0 Cheers
Highlighted
Community Manager
Community Manager
last updated ‎December 06, 2019 9:57 PM

Jeri Sue, those wait times are accurate. We have seen an increase in volume over what was expected this weekend. We are open until 4 PM CST today and will assist any customers in queue past 4 PM as well. If you call tomorrow at 11:30 CST when we first open, you'll have a better chance of not having such a long hold time. 


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"
0 Cheers
Highlighted
Level 2
last updated ‎December 06, 2019 9:57 PM
I had to call on another issue as soon as you opened today and the wait wasnt bad.  This is an esig glitch, so probably need tech but ill try to post or else call when I get out of church tomorrow.  Your narrow window of support times is not the best either!!
0 Cheers