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Is anyone else frustrated by how many "Frequently asked questions"/"More info" links in Lacerte don't work?!

hschweit
Level 3

Almost every link for additional info within Lacerte takes me to a "no page found...redirecting to Community" page instead of ACTUALLY connecting me with the information I'm seeking! And the topics are often unclear on Community, including how Lacerte and Proseries answers get intermingled. PLEASE create a RELIABLE source of answers and information for software questions!

Labels (1)
9 Replies 9
George4Tacks
Level 15

I seems the motto is "If it works, break it." "If it doesn't get fixed, dump the poor fools onto the forum" 


ex-AllStar
IRonMaN
Level 15

Sounds like you are having issues with Intuit's Single User Convenient Key System, also known as SUCKS.  

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)
IntuitGabiU
Community Manager
Community Manager

@hschweit Are you willing to screenshot or recall where in the program you experience "More Info" misdirects? We can look into it. Thank you!! 

hschweit
Level 3

Today, Screen 55.081 - "Frequently Asked Questions" for "New Jersey Residence Information"

Have a PY client, NJ/FL, and was looking for guidance on how to have Lacerte allocate.

0 Cheers
IRonMaN
Level 15

But what are you allocating?  FL doesn't have individual income taxes.

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)
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hschweit
Level 3

How to get Lacerte to allocate 36% to NJ yet keep 100% for fed. Nothing for FL. Already solved that issue at this point... was specifically posting about the issues with bad links within the software and the confusing or incomplete guidance from community as a help tool. Thanks.

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enCPA
Level 2

Individual Module, Screen 74, Treaty-Based Return Position Disclosure. The "Frequently Asked Questions" link essentially brought me here.

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IRonMaN
Level 15

In that case:

WELCOME!

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)
George4Tacks
Level 15

@IntuitGabiU Lacerte used to have  very good links in product, but switching to this new forum many (most?) of them went away, but the links may still point at old articles. Other links just dump you on the forum and you get to add to your frustration by trying to search for them in a pretty bad search engine.

E.G.

Capture.JPG

This this very enlightening article. https://accountants-community.intuit.com/articles/1606083&src=lscosi?ptolink=https://accountants-com...

If I putz with that link I am able to find what some whizkid at ProConnect did by appending the new article to the old article (which does not exist any longer.)  I should not have to putz with this!!!

https://proconnect.intuit.com/community/form-8949/help/form-1040-schedule-d-faqs/00/5257

 

 


ex-AllStar