Edit.... I didn't see her other post before I posted...
So sorry.... have you *considered* posting your problem here to see if any of us volunteers might be able to help?
If a post answers your question, click on *Accept as solution* for future searches
Lacerte has been getting worse for the past couple of YEARS. My wait times are rarely as short as 30 minutes, and more often 45-90+ minutes. It's gotten so bad so often that I would rather call the IRS than Lacerte!
Lacerte should be ashamed for their horrible Tech Support wait times - and still they increase the renewal fee every year despite the horrible service. It's getting close to the time to either retire, or switch to a tax software company that cares about their customers enough to adequately staff the Tech Support lines.
SHAME ON YOU FOR HORRIBLE CUSTOMER SERVICE, LACERTE.
There is absolutely no excuse for their customer service, I have spent over 30 hours trying to get the program to install correctly, yesterday was on tech support for over 5 more hours and it is still not resolved!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE REQUESTED 5 TIMES TO HAVE A SUPERVISOR CALL ME IT NEVER HAPPENS THEY COULD CARE LESS ABOUT THEIR CUSTOMERS! I have been with them since 1996 and next year I ABSOLUTELY WILL NOT CONTINUE WITH THEM. Do yourself a favor
FIND ANOTHER COMPANY THIS ONE IS USELESS!!!!