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I HAVE BEEN ON HOLD FOR TECHNICAL SUPPORT FOR ALMOST 3 HOURS

ellenabel
Level 2
 
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5 Replies 5
abctax55
Level 15

Edit.... I didn't see her other post before I posted...

*********************

So sorry.... have you *considered* posting your problem here to see if any of us volunteers might be able to help?

Former Chump..umm... AllStar...This message was typed from 6 feet away so you can safely read it immediately.

If a post answers your question, click on *Accept as solution* for future searches
Just-Lisa-Now-
Level 15
Level 15

Are you calling about your previous post?

https://proconnect.intuit.com/community/lacerte-discussions/discussion/re-do-federal-and-california-...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
abctax55
Level 15

Oops... didn't see her other post.

Former Chump..umm... AllStar...This message was typed from 6 feet away so you can safely read it immediately.

If a post answers your question, click on *Accept as solution* for future searches
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LeslieM
Level 1

Lacerte has been getting worse for the past couple of YEARS.  My wait times are rarely as short as 30 minutes, and more often 45-90+ minutes.  It's gotten so bad so often that I would rather call the IRS than Lacerte!

Lacerte should be ashamed for their horrible Tech Support wait times - and still they increase the renewal fee every year despite the horrible service.  It's getting close to the time to either retire, or switch to a tax software company that cares about their customers enough to adequately staff the Tech Support lines.

SHAME ON YOU FOR HORRIBLE CUSTOMER SERVICE, LACERTE.

 

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cl54
Level 1

There is absolutely no excuse for their customer service, I have spent over 30 hours trying to get the program to install correctly, yesterday was on tech support for over 5 more hours and it is still not resolved!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE REQUESTED 5 TIMES TO HAVE A SUPERVISOR CALL ME IT NEVER HAPPENS THEY COULD CARE LESS ABOUT THEIR CUSTOMERS! I have been with them since 1996 and next year I ABSOLUTELY WILL NOT CONTINUE WITH THEM. Do yourself a favor

FIND ANOTHER COMPANY THIS ONE IS USELESS!!!!

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