Someone complained about this not working in PTO (which is driven by the Lacerte engine) but it is, indeed, working. See this thread for the discussion: https://proconnect.intuit.com/community/proconnect-tax-online-discussions/discussion/re-educator-exp...
If it's still not working for you, sending the return to Support is probably your best bet.
Still an AllStar
Thanks for trying! I just messed with again and it is the taxpayer's $250 that isn't flowing through. It's the same clients and same deductions for last 8 years, so strange. I guess I have to call support ...ugh!
Did you get it resolved?
I am all of a sudden having this issue!
I have another client with both spouses as educators and it worked fine!
All latest updates processed.
Wages correctly show one W-2 for each.
Oddly enough, if I change it to married filing separately, the taxpayer's deduction appears. When jointly, it disappears.