Solved: I cannot open the Lacerte 2016 tax and 2017 tax programs. I can enter my password but then it just goes away.

stephenangove1 · ‎12-06-2019

abctax55 · ‎12-06-2019

If you haven't yet.....reboot.

If that doesn't work, do a WebSetUp and force a reinstall, even if it says program is up-to-date.

Report back & let us know.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

abctax55 · ‎12-06-2019

If you haven't yet.....reboot.

If that doesn't work, do a WebSetUp and force a reinstall, even if it says program is up-to-date.

Report back & let us know.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

stephenangove1 · ‎12-06-2019

I tried the WebSetup and force reinstall but that didn't work.

abctax55 · ‎12-06-2019

I'm outta ideas...
@George4Tacks help?
You may have to call support, sorry

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

George4Tacks · ‎12-06-2019

My only other guess is that the window is hidden. https://www.technipages.com/bring-off-screen-window-back-onto-screen

Here's wishing you many Happy Returns

abctax55 · ‎12-06-2019

Ah....good guess. Hope you're right.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

I cannot open the Lacerte 2016 tax and 2017 tax programs. I can enter my password but then it just goes away.