Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

I can't add any documents, it just sits there spinning...

STEVEN DIMARE
Level 1

I can't add any documents, it just sits there spinning...

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

1 Comment 1
George4Tacks
Level 15

You likely need to do a repair install

  1. Press the Windows key + R together on your keyboard to open the Run dialog box.
  2. Type Control and click the OK button to open the Control Panel.
  3. Locate the Programs section.
  4. Click on Uninstall a program.
  5. Locate the DMS program you need to repair:
    •  Lacerte DMS
    •  ProSeries DMS
  6. Right-click on Lacerte DMS or ProSeries DMS and select Change.
  7. Select the Repair option and then click Next.
  8. Check the box, Yes, enable the DMS toolbar for Microsoft Office Applications (if applicable).*Note- This is optional and you are not required to check this box. If checked Microsoft Office must already be installed on this computer.
  9. Click Next.The repair DMS install will complete.
  10. Select one of the options below:
    • Yes, I want to restart my computer now.
    • No, I will restart my computer later.*Note: The changes made by the repair install require the computer to be restarted to take affect. DMS should not be opened until after the computer has been restarted.
  11. Click Finish.

Here's wishing you many Happy Returns
0 Cheers