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How do I reach someone who can solve my problem that customer service and billing are unable to resolve?

Margo1478
Level 1
We were overcharged by $15000 and cannot get anyone to help resolve this.
0 Cheers
4 Comments 4
abctax55
Level 15

1) Stop payment on the credit card/check.

2) Yo - any mods out there to help?

@IntuitBettyJo 

@IntuitDebH 

@Intuit_Al 

(maybe *we* need an updated list of who we can tag when there are issues...)

 

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
IntuitBettyJo
Community Manager
Community Manager

Hi @Margo1478 

Thanks for reaching out within the community. Please be on the lookout for a private message regarding this issue.

-Betty Jo 

IntuitBettyJo
Community Manager
Community Manager

Thanks for the mention @abctax55

@IntuitGabi and I are the best contacts within the community. 

 

 

abctax55
Level 15

@IntuitBettyJo 

Thanks for jumping in... much appreciated.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"