I hate to complain, but I seriously can't spend any more hours on hold this week. Is there a way to communicate with Lacerte support via email? I have waited over an hour to ask a simple question, made a purchase based on the answer. Called back and waited again because I couldn't download software, only to find out I was told the wrong thing. I was transferred again and put on hold, and I just can't wait another hour. Surely there is email support?
So, I'm definitely going to compare other software. There was no support after 5 on the 9/15 or 10/15 deadline, which I consider an issue as well. Anyone want to discuss customer service experience with other software? I found my fees to be quite high compared to other software as well, and not sure if there are more benefits being provided for the costs.