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Has any one experienced a Fast Path issue indicating fast path expired but you have renewed and downloaded prep files ?

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There may be some lag between paying the Fast Path and the update of the prep file. Press F10 and look at the License Information  tab. If it does not show YES for the Paid Programs, then go to Settings and select Update Prep file. You then need to Settings and select Install Prep file.

If that fails, contact support to get it resolved. https://accountants-community.intuit.com/articles/1605975-lacerte-support-service-and-sales-hours-of...


ex-AllStar

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Level 15

There may be some lag between paying the Fast Path and the update of the prep file. Press F10 and look at the License Information  tab. If it does not show YES for the Paid Programs, then go to Settings and select Update Prep file. You then need to Settings and select Install Prep file.

If that fails, contact support to get it resolved. https://accountants-community.intuit.com/articles/1605975-lacerte-support-service-and-sales-hours-of...


ex-AllStar

View solution in original post