GLacerte support

[mskcpa]

Has anyone else had problems with long wait times, emailing tax organizers and incompetent support staff?

[itonewbie]

We need to stop this thread because the number of responses will probably crash the site.

Seriously, yes, you're not the only one who is having problem with long wait time for support.  Let's just say there're more than a few (but that would be an understatement).

[IRonMaN]

Has anyone else had problems with long wait times,

Only everyone that has called support

emailing tax organizers

Tax organizers have worked perfectly this year except for everyone that has tried generating them.

and incompetent support staff?

I don't know if anyone has gotten through to actually talk to support due to the long wait time.

[sjrcpa]

Yes to all 3.

As my colleagues said, probably everyone can answer yes.

[George4Tacks]

Yes.