Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Getting this error when attempt to e-file an extension on this file

Highlighted
Level 1

I am attempting to e-file an extension and I am running into an error with this specific file. It will not let me e-file the extension. It says that "the requested operation cannot be performed on a file with a user-mapped section open". I tried it again, and it still will not work. It says System Error. Code 1224. How do I resolve this error?

john_lacerte.PNG

Labels (1)
0 Cheers
3 Replies 3
Highlighted
Level 15

I would restart your computer and come back in again. 


ex-AllStar
0 Cheers
Highlighted
Level 1

We fully restarted and are getting the same error. I have been on hold with Lacerte support for over 2 hours and have gotten no response. 

0 Cheers
Highlighted
Level 15

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

This can run a force install to fix things messed up in the last update. Support may likely do this remotely for you. 


ex-AllStar