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Getting message on my 2016 Lacerte "unable to authenticate your credentials" All other years work fine What is up?

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What can I do to access the 2016 lACERTE?
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Level 15
NMI...what happens (or doesn't happen) when you try?
DID you follow George's link?
HAVE you downloaded the software?
Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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Level 15
@bgiff46 You really should have started a new question. Maybe https://accountants-community.intuit.com/articles/1860308-download-and-install-prior-year-lacerte-ta... will get you started

ex-AllStar
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