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Fatal error exception 19 exit

michele
Level 4

Anyone getting this it keeps forcing me out can't get program open

 

thanks

Michele

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6 Replies 6
George4Tacks
Level 15

I would use this FORCE install. It generally get things going. https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte...

 


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laura
Level 1

I am getting this error every couple of days and have to spend hours getting it fixed.  I am so upset with Lacerte this year I may sue.

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George4Tacks
Level 15

@Kathi_at_Intuit could you look into this? I believe there is even another thread about this issue. Thank you.

 

 


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Kathi_at_Intuit
Employee
Employee

Thank you for bringing this to my attention @George4Tacks .

@michelethank you for posting in the community. Most of the time the error that you are receiving is damage in the database for the tax module you are in. Please take a look at this knowledge base (bring the data local, make sure you have a backup of it and then follow the knowledge base):

Fatal Application Exit Error in the Lacerte Program

https://proconnect.intuit.com/community/help-articles/help/fatal-application-exit-error-in-the-lacer...

If this keeps happening, then I would ask your IT to check the exclusions for your antivirus, firewall, scanning/backup software and here is the knowledge base for configuring the software:

Firewall and Anti-Virus Software Configuration for Lacerte Tax

https://proconnect.intuit.com/community/help-articles/help/firewall-and-anti-virus-software-configur...

If the above does not resolve the issue, please call 1-800-933-9999 and we will be able to assist you.

AMoreno08
Level 2

I have tried all the above and have spent hours And several times with Lacerte tech And the problem is only temporary fixed. Every time There is an update I feel sick not sure if after the update the Fatal error will return. This year is the worst, I have been using Lacerte for over 25 years and am very disappointed this year. May need to look for other software. 

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George4Tacks
Level 15

When there is an update, don't run it. You are given that option. Exit the program and hit the windows key and type 2019 Lacerte Web Setup and run that. It is much cleaner. 

This has the steps https://proconnect.intuit.com/community/install-products/help/installing-additional-tax-modules-and-... (You don't need to install the extra modules, but run the web setup to update.


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