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eSignature issues

pamdory
Level 7

Is anyone having issues with eSignature this afternoon?

It's been working great for me this season, up to this afternoon.  I even sent one this morning after installing today's update.

But now I get as far as the recipients screen and I can't get past it.  The Next button is gray and I cant see anything that it needs.

I pay via REP so it's not that I'm out of signatures.  And my REP account was paid two days ago (ouch).

Any ideas?

 

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pamdory
Level 7

Never mind.

The spouse's email address had a space between the first name and "_" that separates it from the last name.  Took that space out and it worked just fine.

Time for a stronger optical prescription apparently...

View solution in original post

1 Reply 1
pamdory
Level 7

Never mind.

The spouse's email address had a space between the first name and "_" that separates it from the last name.  Took that space out and it worked just fine.

Time for a stronger optical prescription apparently...

View solution in original post