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esignature issues

debgardnercpa
Level 2

Is anyone else getting the following error message when trying to send esignature request?

"Unable to send eSignature request.  Please try again later.  Contact Customer support if the problem persists."

 

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debgardnercpa
Level 2

just spoke with customer service and there is a "widget error" with esignatures and they are working on it now.  Hopefully back up soon

View solution in original post

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3 Replies 3
debgardnercpa
Level 2

now it appears that when you try to submit the esignature and it fails, Lacerte uses one of the signatures, even though the cannot send it.  How can I get this resolved? anyone else having this issue?

 

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debgardnercpa
Level 2

just spoke with customer service and there is a "widget error" with esignatures and they are working on it now.  Hopefully back up soon

View solution in original post

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debgardnercpa
Level 2

is anyone else having issues with this: ESignature widget error

I still can 't send ESignature requests.  Tax deadline is looming 🙂

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