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error on dms

just changed my scanner in the the office.  Now whenever I try to scan to the DMS program I get the following error:   Scanner driver Ver.5   9220   Sanner not available on device and the the program closes.   Yes, I can scan to my computer useing the normal scan but I cannot scan to DMS program.  I have tried to delete the program.  Then I re-installed the program.  Nothing is working.  Any suggestions?

 

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Level 15
(A)Update scanner driver.
(B)Remove scanner, reboot, install scanner.

ex-AllStar
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Level 2
 
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