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EFIN Missing - No solution from Lacerte

sdgcpa
Level 1

I ran updates today and after they were complete my EFIN was missing in Settings.  Called support and they cannot figure it out.  Was told I would receive an email this afternoon when a new update was available (a new update was going to be put out since Lacerte was having issues this morning).  The woman I spoke with said that would fix my EFIN issue.  Never received an email and no updates are available.  I am at a loss.  I cannot e-file returns and after talking to 4 different people nobody at Lacerte knows how to fix this!