When I request an e-signature the program runs through the printing side of things then gives me a blank white screen instead of the screen that allows me to send the e-signature request to the client. Has anyone had this issue before or know how to deal with it?
There's another thread on this exact issue:
My original problem resolved itself; and this may be a Lacerte tech problem that we can't fix. There are many posts on the original thread
ESIGNATURE has been a nightmare this year for me. Constant blank screen when I go to the esignature dashboard, no handy updating of when they have been completed, constant downtime of esignatures.
Glad I didn't shell out for the unlimited esignatures, I imagine those people are really upset.
Workarounds: Use Smartvault to get signatures (also uses docushare for signatures)
Log onto docushare.com website directly to see status of requested signatures completed or not.
GET IT TOGETHER LACERTE!!