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E-Filing for Individuals

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Level 2

When processing E-File returns for individuals, we are receiving this error message: 

Your request was not understood by the e-filing service. - Invalid XML. cvc-pattern-valid: Value '[email address removed] ' is not facet-valid with respect to pattern '[\w\-\.\+_$&]+@([\w\-_]+\.)+[\w\-]{2,}' for type 'EmailAddressType'. Please verify that your application program is up-to-date.

The E-File does not process.  Any solutions out there?  

 

 

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3 Replies 3
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Community Manager
Community Manager

Welcome to the Tax Pro Community! 

What states do you have on the return? Is it happening on multiple returns? 


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Level 2

Fed and California only 

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Level 1

We are getting this message:

Your request was not understood by the e-filing service.. - Invalid XML. cvc-complex-type.2.4.a: Invalid content was found starting with element 'app'. One of '{senderEmail, legalName}' is expected. Please verify that your application program is up-to-date. Problem occurred transmitting efile data

Even if we only choose to file the Federal return and leave off the state (Illinois)

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