E-file error on New York City return. E-file exception occured. NYC payload request failed. Unable to find any applicable document set in ooEFXML.
Any ideas? Cannot get through to Lacerte. On hold all afternoon for 2.5 hours so far. They don't pick upanswer.
Does the applicable form show up on the return? I got this error recently when attempting to file a return for a NYC client when I had an extra e-file box checked, that did not actually apply to the client/the specific form did not actually populate in the return.