A few years back, a Lacerte tech support rep told me how to force a re-download of e-file acknowledgement. Now a Lacerte tech tells me it can't be done. You have to check e-file acknowledgements from the same computer that was used for the e-filing. I work from home with laptop and at office with desktop. Does anyone know if there's a way to get the efile status updates from different computer than used for efiling?
Not networked or shared. Lacerte says getting acknowledgement has to be on the same computer ID as the return was originally efiled. My Lacerte account and the client are the same regardless of which computer I use, so I don't see why the computer ID has to be the same. I don't know if the rep was right or just told me something he thought. I know several years ago a rep told me how to force the update of acknowledgements. Maybe they don't have that anymore due to newer security rules.