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Drivers License REJECT

MarkSpag
Level 2

Anyone else getting NY state efile reject for Drivers License, when all input is correct????????

Any solutions??????

 

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Ellie1
Level 2

Just as an FYI to everyone... I just called and this is a Critical issue - they have brought it to highest priority -reported to tech. team to work on solution.

 

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13 Replies 13
itonewbie
Level 15

See these articles for resolution:

https://www.tax.ny.gov/tp/driverlicense.htm

https://kb.drakesoftware.com/Site/Browse/15307/NY-Reject-R1120-Drivers-LicenseState-ID-Number-Format...

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Still an AllStar
MarkSpag
Level 2

ALL IS BEING ENTERED CORRECTLY.  ALL RETURNS ARE BEING REJECTED.

SEEMS LIKE A LACERTE ISSUE - JUST WONDERING IF ANYONE ELSE HAS REPORED IT, OR IS GETTING IT, OR HAS A WORKAROUND.

 

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itonewbie
Level 15

Why are you yelling in CAPS?

What you were given are the official solutions.  Fine if you have verified your client's licenses and yet receive the error.  Something is wrong somewhere and I doubt very much it's Lacerte.

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Still an AllStar
MarkSpag
Level 2

i was most certainly not yelling - just happened to be in caps at the time 🙂

and btw - it is lacerte

 

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sjrcpa
Level 15

 No it is Lacerte.


ex-AllStar
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Ellie1
Level 2

I just got the rejects for the Drivers licenses this morning.  Have you heard any solutions?

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malcpa
Level 1

Why are ALL Ny returns being REJECTED becasue the Drivers License information is wrong WHEN IT IS RIGHT?????

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itonewbie
Level 15

Stop screaming, all you people.  You are not yelling at Intuit, you are shouting at other fellow users who volunteer their time here with no affiliation with or compensation from Intuit, whatsoever.

@IntuitBettyJo @IntuitAustin This is popping up today and it looks like this may not be an isolating problem.  Could you please have the engineers take a look and give us an update?  Thanks!

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Still an AllStar
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IntuitBettyJo
Community Manager
Community Manager

Hi there,

Thanks for pointing this out.  Please subscribe to this post for updates regarding this matter: https://proconnect.intuit.com/community/lacerte-tax-news-updates/discussion/re-drivers-license-rejec...

-Betty Jo 

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jgomeztax
Level 1

Please, is this resolved for ProConnect? Same exact issue, when are we safe to re-efile?

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itonewbie
Level 15

@jgomeztax It should be resolved in ProConnect Tax too.  Earlier this evening, if you were working in ProConnect Tax, you would have prompted to refresh for the new version.  If you were not in at that time, ProConnect Tax will load the latest version when you open it.

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Still an AllStar
cdupreecpa
Level 1

received same this morning on my first batch of efiles.  All rejected.  Input is correct.  Seems like a lacerte issue

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Ellie1
Level 2

Just as an FYI to everyone... I just called and this is a Critical issue - they have brought it to highest priority -reported to tech. team to work on solution.

 

View solution in original post