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- DocuSign e-signature confirmations going to the wrong email address
DocuSign e-signature confirmations going to the wrong email address
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Wantomas
Level 1
09-09-2021
05:25 PM
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I have recently changed my email address and updated it my Lacerte account management dashboard under Account>Account Details>Firm details (primary contact) and Settings (email address). Everything looks updated, but now when I receive an e-signature update/confirmation from DocuSign, it goes to my old email address.
Even in Lacerte (e-signature dashboard>how it works) my new email address is showing at the bottom (where it says: once your client signs...), but I'm still getting emails to the old address (and not to my new email address).
Any ideas before I try the lovely journey of reaching out to Lacerte support???
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