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Do you see an ESignature glitch?

Jeri-Sue
Level 2

Trying to send my third esig for this year - never had this problem before.  "An error occurred during the esignature envelope creation..."  Never creates anything.  First return with payment request included for this year.  Support has over an hour wait so it was suggested I ask here!! 

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1 Solution
4 Replies 4
Jeri-Sue
Level 2
You are my hero!!   Was able to find the problem and fix it!!  Never had this issue before.
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George4Tacks
Level 15
Me either. I have never used the product. The key words were "envelope creation" along with clicking Article on the left. https://accountants-community.intuit.com/search?filters%5Bcountry%5D=US&filters%5Bdocument_type%5D=A...
Often less is more.

ex-AllStar
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kathy2
Level 1
This did not solve my problem. I am on hold with customer support. Hopefully they will fix this.
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