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Do you get charged the electronic envelope fee if you cancel e-signature?

bkomorowski
Level 1

If you use the Lacerte e-signature option to electronically sign 8879 and the client wants to sign a paper version instead, do you still get charged the electronic envelope fee for cancelling? 

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PhoebeRoberts
Level 11
Level 11

After you void the DocuSign request, you'll get a credit for the unused one. No refund, but your next one is a freebie.

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PhoebeRoberts
Level 11
Level 11

After you void the DocuSign request, you'll get a credit for the unused one. No refund, but your next one is a freebie.