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DMS broke

Level 2
Anyone having trouble with DMS this morning? I woke up and it no longer recognizes my 2020 license and support doesn't work the same days that we do. I was working last night up until 11:30 pm so this is something they ran overnight.
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5 Replies 5
Level 15

Did you load the new release? You have to download it from "My Account", same place you downloaded the newest and greatest Lacerte 2020.

It does not just update. Current version is 20.1.0 (Use Help > About DMS > and you should see this number)

 


ex-AllStar
Level 2

I got the new release in November.  I am hosted in Right Networks.

 

Its possible I deleted my prep file yesterday but even after restoring, I'm getting the same licensing error.  

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Level 15

Welcome to the carefree live on the Cloud.

I have no idea, expect deleting your prep file was likely not a good idea. 


ex-AllStar
Level 11

Are you sure you woke up?  That sounds more like a nightmare...

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Level 2
I'm not sure what broke my access to DMS on my hosted network but this is the 2nd year that I was trying to get organizers out and support is not available on the weekend or the Holiday as far as I know. It's frustrating that Right Networks has 24/7 support and Lacerte does not have extended hours until late January. I eventually solved my own problem by removing the DMS app from my Right Networks account and then reinstalling it. This is not an area that I'm familiar with so I lost 8 hours of my day trying other things, trying not to grind my teeth, trying not to think about things out of my control until I finally thought to try this. I always prefer to solve my own problems if I can but is it too much to ask to have a support tech on call or chat during the start of our busy season?