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customer technical support

Natalie
Level 1

Can anyone tell me the turnaround time for tech support?  I sent a service request with the client's tax file attached on Thursday, April 8.  It's now a week later, and I haven't heard a peep from them.

Issue is apparent mis-allocation of itemized deduction for mortgage interest/real property taxes and unreimbursed home office deduction for S-corp shareholders on Hawaii return. 

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2 Replies 2
TylorValdez1
Employee
Employee

Turn around time is roughly a week. What is your case number?

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Natalie
Level 1

Thank you for responding.  They finally did respond yesterday, so it's over a week.

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