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customer support

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Level 1

What is going on with customer support??

 

Hours on hold

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1 Solution

Accepted Solutions
Highlighted
Level 15

3.  Contact one or more of these people https://www.intuit.com/company/executives/

 


ex-AllStar

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4 Replies 4
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Level 15

It's the new self help feature added by Intuit.  They figure if you are on hold long enough, you will figure out the problem on your own so they don't have to answer the phone and pay support people.  But as long as you are here, you could always post your question to see if someone stopping by can help you.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 1

Unacceptable for the $ we are paying!

0 Cheers
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Level 15

Off course it's unacceptable.  So you have two choices:

1.  Continue to complain and continue to wait on hold for forever and a couple of days

2.  Try posting your problem here and maybe get a solution.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
Highlighted
Level 15

3.  Contact one or more of these people https://www.intuit.com/company/executives/

 


ex-AllStar

View solution in original post