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Completed Input Sheets

molesgra
Level 1

When trying to print completed input sheets, the raw numbers are not showing up, however all other information is. EIN, Employer, etc...

Any solutions?

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13 Replies 13
George4Tacks
Level 15

I just tried one and everything worked out fine. Are you printing to paper, pdf or dms? Is this for a large batch of clients or just one? 


ex-AllStar
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molesgra
Level 1

I am printing paper, one client at a time

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bengrayen
Level 1

Me too.

OK earlier today

OK on computer that didn't get updated today.

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ccollins
Level 2

Same here. Whether I print to PDF or paper. I have been on hold with support for over an hour.

molesgra
Level 1

Any luck with support on this issue, same problem today, Thursday.

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ccollins
Level 2

Customer support said there was an issue with the latest update and they are working on fixing it. They will let me know when it is fixed and I will let you know. 

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bengrayen
Level 1

Good info to know they are on the case.  Flawed update installed 6/17/20 was my conclusion--after a lot of trouble shooting.  Glad to hear it confirmed.

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ccollins
Level 2

It's fixed

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Pontescpa
Level 1

I'm having the same problem.  Calling support now

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ccollins
Level 2

I called yesterday and it's an issue with the latest update. They are working on fixing it.

bengrayen
Level 1

Still not fixed as of 1:15 CDT 6/23/20

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abctax55
Level 15

Still not fixed as of 1:15 CDT 6/23/20

The update is supposed to be on Thursday... 6.23.20 is Tuesday.

It'll get here when it gets here....

Former Chump..umm... AllStar...This message was typed from 6 feet away so you can safely read it immediately.

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ccollins
Level 2

They fixed it.

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