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Clients Getting Error Message in Intuit Link

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Level 1
last updated ‎February 29, 2020 7:16 PM

We have had a number of clients reach out to us today with issues logging into their Intuit Link accounts and accessing their questions/uploading documents. They can log on, but get a red pop up reading "Oops, something went wrong, please try again" where the questionnaire would be. 

 

Is anyone else experiencing this issue? 

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2 Replies 2
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Level 15
last updated ‎February 29, 2020 7:16 PM

There were a couple reports of sporadic issues yesterday but it seems to be working fine now.

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Still an AllStar
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Highlighted
Level 1
last updated ‎February 29, 2020 7:16 PM

My clients are having the same issue. 

They are logged in correctly using the email that they were invited at, but get the "must be invited" link when they try to do anything.

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