call for questions

[Ronald Williamson]

how or who do you call for questions on the lacerte tax program

[abctax55]

Call support, but get a fresh pot of coffee going first.

Or, take the easy way out & ask here.  We are faster, friendlier, & funnier. 

[George4Tacks]

1. Post your question here - Other users have a great deal of experience and will likely answer your query.

2. Computation issue - report this to Lacerte by e-mailing the problem and maybe even the file to Lacerte. It all starts with Ctrl + L  https://proconnect.intuit.com/community/accounting/help/sending-an-email-to-lacerte-support/00/4763

3. As a last resort, get on the phone with other projects to complete while you are on hold. https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691

[Art Landing]

Am I the only one totally exasperated with what appears to be the deterioration of the Lacerte help line this year ?

Specifics:

1) In recent years a live operator came on line to direct calls - this year it is solely an automated phone tree with limited options.

2) There is currently no way in any branch of the phone tree to enter "0" for "none of the above" 

3) Neither is there any way to secure information as to estimated wait time or position in line.

Comments?

Now I have a flag that says "Post flooding detected (community received posts of a unique message more than 1 times within 3,600 second."

In actuality I've not not tried posted anything this year until now.

[sjrcpa]

I don't think it's just this year. I can't recall me ever saying it was good. 

Mostly I never have to use it, which is good.