I have 2 clients that both have carryforward Adoption credits that are not coming forward. There is a tax due, so they should be able to use it. I sat on hold with Lacerte for 90 minutes before I gave up and went home after a 13 hr day. Their customer service leaves a lot to be desired. Any help with a way around would be appreciated
I have done this and it does show on the 8839. However in 2019 I have a pdf of the 8839 showing the correct calculations but it transmitted as a blank form in e-file and I have spent the last year trying to get the credit refunded for the client when the IRS is backlogged with no success still. I am wondering how I make sure that it does not do the same thing again for the 2020 carry over.