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When I try opening my 2017 intuit professional software I am getting an error that says unable to validate your online credentials. How do I fix this?

scballard
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George4Tacks
Level 15

As a Lacertian, I cannot verify the validity of the following ProSeries link https://accountants-community.intuit.com/questions/1825137-proseries-2016-and-2017-unable-to-validat...

No promises made or implied, I am just another user, like you.

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George4Tacks
Level 15

As a Lacertian, I cannot verify the validity of the following ProSeries link https://accountants-community.intuit.com/questions/1825137-proseries-2016-and-2017-unable-to-validat...

No promises made or implied, I am just another user, like you.

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IRonMaN
Level 15

Intuit Austin

  • Moderator
  • Lacerte
  • 4 months ago
Unexpected Behavior for Lacerte - Unable to validate your online credentials
Unable to validate your online credentials

Some Lacerte users may experience this error while attempting to login to 2016 or 2017 Lacerte

To resolve this issue please do the following
  1. Open File Explorer from the start menu
  2. Go to C:\Program Files (x86)\Common Files\Lacerte Shared
  3. Run the file WebSetup??.exe (?? = 16 or 17)
  4. Follow the steps in the installation wizard 
Repeat the above steps for any Lacerte year affected on the affected workstations

The issue should now be resolved 



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abctax55
Level 14
Branching out to Lacerte, are you?
** Former AllStar - so don't trust ANY of my answers **


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abctax55
Level 14
And who's the a$$ givin' out a no vote ?!?
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scballard
Level 1
I don't have Lacerte I hove Proconnect so this is not helping me.
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abctax55
Level 14
Yet YOU picked Lacerte as your software.....sorry, the mind reading capability of the volunteers here is only so good and we've all been skipping the latest mind-reading classes cuz it's summer time.
** Former AllStar - so don't trust ANY of my answers **


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IRonMaN
Level 15
I find that your question is very, very unhelpful.  I am trying to find that button to mark it accordingly.  
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IRonMaN
Level 15
Since you did incorrectly click on "Lacerte", maybe I can redeem myself and suggest the following page to avoid such issues in the future:
https://www.internet4classrooms.com/entry_level_pc_mouse.htm
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abctax55
Level 14
:laughing::laughing:
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George4Tacks
Level 15
@scballard Which of the ProConnect products are you using?
ProSeries
Tax Online
Lacerte (Oh, that right you already omitted that)
Intuit stupidly stuck that new product line thingie at the beginning of each of the products just to make life easier for us volunteers. They also modified the forum to make it more difficult for us (and you) to identify the product being used.
No promises made or implied, I am just another user, like you.
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abctax55
Level 14
@scballard - Use THIS thread please; there is no need to start another one.
Just edit THIS one so it says PS not Lacerte.

@Ashley at Intuit (aka Henry Jr) - any chance you can help, as scballard doesn't like our answers.  TIA
** Former AllStar - so don't trust ANY of my answers **


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