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Trying to figure out where to find a setting which opened in Notepad that showed two letters that every user's Lacerte should reflect. May have been an option setting?

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I had been on the phone with Lacerte Support trying to solve a problem with various users in the office's programs not reflecting the same information. Evidently, if all of our office's users' Lacerte programs don't reflect these same two letters, it can cause problems. I don't recall what the setting had to do with or any other information about where to find it, I'm afraid. Any help you can offer would be appreciated.

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