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too many network users are accessing the lacerte tax program at time

mcast14
Level 1

Hi,  Any thoughts on this issue greatly appreciated...

 

too many network users are accessing the lacerte tax program at time.

 

 

Ty! Mario

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8 Comments 8
abctax55
Level 15

How many of you are trying to use the program, compared to how many *fast path* seats you are licensed for ?

"*******Tax software is no substitute for a professional tax preparer*******
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sjrcpa
Level 15

Have people get out or buy more users.


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abctax55
Level 15

I vote for *get out*... it's Friday, of a three day weekend AND it's Valentine's Day 💓

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
sonifrank
Level 2

If you have enough seats for the number of people working in Lacerte check your URN folder as the temporary files can get hung up for different reasons and the program will sometimes think there are more people signed in than there actually are.

jdpierce1989
Level 2

How do you check the URN folder/temporary files?

 

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sjrcpa
Level 15

Go the directory on the network where Lacerte is installed and look in the Option21 folder.


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jdpierce1989
Level 2

Thank you!

sjrcpa
Level 15

You're welcome.


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