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The client "recall" function dumped three versions ago, we were told error would be fixed in the updates. When will function be reinstated?

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Level 3

Good morning! The fix is scheduled to be released with the next update tentatively scheduled for 10/23/19. 

https://accountants-community.intuit.com/articles/1859650-2018-lacerte-release-dates

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Good morning! The fix is scheduled to be released with the next update tentatively scheduled for 10/23/19. 

https://accountants-community.intuit.com/articles/1859650-2018-lacerte-release-dates

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Thank you for the prompt response
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I just downloaded the latest update, and the client "recall" has NOT been fixed.  When will it be fixed?  Thank you.
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@Intuit BettyJo Can you shake the tree?
Income tax returns are the most imaginative fiction being written today. — Herman Wouk
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@George4Tacks I reached out to the developers to see if they can provide us with more information around a fix date.  I will update you all accordingly. Thanks for your continued patience.
-Betty Jo
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Sorry to say the 10/29/19 update version did not remedy the "recall" function, am I missing something?
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Community Manager
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Hi @webcpa,
The unexpected behavior you have experienced regarding 2018 Recall feature not showing previously viewed client in Lacerte has been reported and we are currently researching for more information.

Our next update is anticipated to occur on or before:
11/15/2019

We appreciate your continued patience.

-Betty Jo
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Thank you, I will keep fingers crossed. 🙂
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Level 15

Nobody here can tell you that since everybody is in the dark as much as you.  However, I can provide you with the standard Intuit response - we are aware of the issue and it will be corrected in a future update.

Wear a mask - the grandma you save could be your own.
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Several people mentioned this. I think there was a post that said it would be fixed on the November 7 update. However, since the search function here sucks, I can't find it.


ex-AllStar
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