Unable to backup and restore to a new PC. Selected all clients -> back up -> restore and it shows "has no (year) individual detail"

[cgalloway]

Unable to backup from an old PC and restore to a new PC. Selected all clients on old pc-> client -> back up -> to USB Drive. On new PC -> client -> restore -> selected the folder on the USB drive and it shows "has no (year) individual detail"

I am using Lacerte 2015-2018

[George4Tacks]

My typical installation is X:\\Lacerte\YYtax\idata  so I think you should probably be trying to restore from E:\\Lacerte\YYtax\idata

Use Browse when you try to restore. (Key part is the idata)

[abctax55]

That's the correct process...

So try it again? Or, try just one or two clients to see if it'll work?  

And, make sure the flash is functional?