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Lacerte Files disappearing

Level 2

Today we had a problem with most of the Lacerte 19Tax files disappearing from our server.  this included all of our data.  This happened at least 4 times last year.  Lacerte has blamed this on all sorts of things, such as shadow copy, backup services, firewall and other issues.  Essentially Lacerte  keeps blaming this on our systems, but our IT people spoke with Lacerte and made the changes Lacerte said needed to be made, but this included excluding the Lacerte files form our backups.  this caused havoc last June when the files disappeared again.)

Has anyone else experienced any of these problems?  If so, what solutions have worked?

(After last year's fiasco, we installed a datto drive, which was used today to restore the files.  We would prefer to prevent this from happening.)

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