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Its Saturday October 12th , 3 days before a tax filing deadline of October 15th.. and this tax software company has no phone service today..what am I paying for here

alasko
Level 1

My firm pays thousands of dollars to Lacerte ... and there is no customer service open on Saturday October 12th before a deadline on October 15th.. you gotta be kidding me

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George4Tacks
Level 15

You got up too early. They are open now https://accountants-community.intuit.com/articles/1859871-how-to-contact-lacerte-for-help

No promises made or implied, I am just another user, like you.

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George4Tacks
Level 15

You got up too early. They are open now https://accountants-community.intuit.com/articles/1859871-how-to-contact-lacerte-for-help

No promises made or implied, I am just another user, like you.

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alasko
Level 1
Yes I called before 8 am pacific, don't knock yourselves out guys on a deadline
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abctax55
Level 14
@alasko
FYI - we are all volunteers here, fellow users of the software.  Working JUST as hard as you are to meet Tuesday's deadline.
So maybe play nice and retract your NO vote ????
** Former AllStar - so don't trust ANY of my answers **


(If a post answers your question, click on "Accept as solution" for future searches)
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abctax55
Level 14

AND...since you are new here....

*We* can, and do, often solve problems for fellow tax preparers long before support gets around to it.  

IF you ask nicely, that is :smile:

** Former AllStar - so don't trust ANY of my answers **


(If a post answers your question, click on "Accept as solution" for future searches)
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IRonMaN
Level 15

Call up Lacerte a week ahead of time next year and let them know what your work schedule is.  I'm sure they will be happy to have someone stand by just in case you have a problem.  It's also good to see that you appreciated George's accurate answer.

ACME Badge Company - "When you care enough to send the very best"
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