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I have been trying to log into the 2017 and 2018 LaCerte programs and it hangs at the log in screen. This has been happening since yesterday - any ideas?

thogue
Level 1
 
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1 Solution

Accepted Solutions
George4Tacks
Level 15

If it is still happening, I would do a new install with FORCE option https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte


Here's wishing you many Happy Returns

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3 Comments 3
George4Tacks
Level 15

If it is still happening, I would do a new install with FORCE option https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte


Here's wishing you many Happy Returns
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Kathi_at_Intuit
Employee
Employee
If the above does not work, check what version of Internet Explorer (IE) you have installed. We have been getting calls like this and it was because IE 9 was installed and not IE 11.
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csarva
Level 1
I'm having a similar issue with ProSeries 2018. In fact, I cannot even log in via the web in IE 11. I see the following in the console as I click "sign in":

DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337
signin.html
HTML1300: Navigation occurred.
signin.html
HTML1513: Extra "<html>" tag found. Only one "<html>" tag should exist per document.
signin.html (33,32)
ius_page_load_start_time=Tue Jun 18 2019 17:20:52 GMT-0400 (Eastern Daylight Time) ius_js_download_start_time=Tue Jun 18 2019 17:20:52 GMT-0400 (Eastern Daylight Time) ius_renderer_end_time=Tue Jun 18 2019 17:20:53 GMT-0400 (Eastern Daylight Time) ius_widget_render_end_time=1248 ius_js_download_to_render_time=465 ius_nav_start_to_render_time=1751 ius_all_cookies_size=296
generic-log-batch
SCRIPT5007: Unable to get property 'uuid' of undefined or null reference
ius-core.js (11,5620)
Unable to get property 'uuid' of undefined or null reference
generic-log-batch


Note in particular the last 3 lines. It never even makes the log in request. Everything works fine from a different browser (e.g., Chrome) however that's not an option to sign in from within the software.
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