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I upgraded to Windows 10 Pro. Downloaded the 2019. But I cannot log in - neither in 2018 (to transfer clients to 2019 - nor 2019. Any guidance please?

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bhasupanchal

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What happens when you try?  Is it just a password issue?

Former Chump... umm.... AllStar.
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I can log in on MY ACCOUNT - I have always used the same password for the Lacerte - so it cannot be a password issue !

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I think Lacerte is on Thanks Giving  shut down !!!!!!!! I also reinstalled 2019 today - it gives me a message "oops something went wrong"
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OK...yelling at me when I'm just a fellow user of the software, attempting to help you, on a Holiday weekend AND giving me a  NO vote is unproductive.
Good luck when you call support tomorrow.
EDIT....well, @bhasupanchal  - you marked my answer as the recommended one, so perhaps the trolls are out/about this afternoon issuing NO votes.
Again - explain what happens (or, if *nothing* happens) and someone here might have some trouble shooting tips.
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POSSIBLE things to try:
Reboot (If you haven't done so already).
Reinstall via WebSetUp (and force it even if it says you are up-to-date...)
Former Chump... umm.... AllStar.
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@abctax55 :+1:
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Still an AllStar
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Tried - it gives me a message "oops something went wrong "
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