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Efiled tax return stuck

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Level 1

I have tax returns stuck at various levels and across three modules.  I have been on hold with Lacerte support for two hours. 

Does anyone know how to fix stuck returns?

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Level 15
Level 15

Define "stuck at various levels".


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 3

Highlight the client on the Clients tab.  Go to E-File pull down menu and select Step 3: E-File Acknowledgement Status.  Then select Update Acknowledgement status for selected return.  See if that helps.  You would need to do this for each return "stuck" in each module.