cancel
Showing results for 
Search instead for 
Did you mean: 
Created with Sketch. See how your firm can prepare for COVID-19 Learn more

Does anyone know of a tax software service that actually has customer care during non-tax season?

Highlighted
Level 1

I spend too much time on hold.

Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Level 15

Drake is known for its customer service.  But the software is known to be a bit clunky, so things do balance out in the long run.

You mention that you spend too much time on hold.  I'm curious as to how often you are calling support.  A lot of issues that pop up with the software can be solved by visiting here instead of making that dreaded call to support.  But then again, that's why you wait on hold for so long ------------------------ Intuit prefers that everyone visit here so that they can cut their support staff from the 6 people they currently have working there to 1 or 2.

Wear a mask - the grandma you save could be your own.

View solution in original post

0 Cheers
3 Replies 3
Highlighted
Level 15

Drake is known for its customer service.  But the software is known to be a bit clunky, so things do balance out in the long run.

You mention that you spend too much time on hold.  I'm curious as to how often you are calling support.  A lot of issues that pop up with the software can be solved by visiting here instead of making that dreaded call to support.  But then again, that's why you wait on hold for so long ------------------------ Intuit prefers that everyone visit here so that they can cut their support staff from the 6 people they currently have working there to 1 or 2.

Wear a mask - the grandma you save could be your own.

View solution in original post

0 Cheers
Highlighted
Level 15
:+1:  Yep, that why they pay us so very, very well to replace their support staff /s.
If a post answers your question, click on "Accept as solution" for future searches
0 Cheers
Highlighted
Level 15

Post your question here. We don't hold anyone.

Income tax returns are the most imaginative fiction being written today. — Herman Wouk
0 Cheers