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Client Activity Email Notifications in Link

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jnd2546
Level 1

I have opted in to trigger Client activity emails in Link but it doesn't seem to be working.

Anyone else using this option and is it working yet in Link?

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6 Replies 6
All-Star

With that, you still only get daily notification, so, you won't be messaged in real time.  Are you saying you are not receiving any daily notification at all?

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“You don’t need to see his identification…These aren’t the droids you’re looking for.”
jnd2546
Level 1

Correct. Just one client so far, but no notifications each time he has been on Link with submissions..

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All-Star

And if you already have the correct email address set up for notification, which may not necessarily be your account's login ID, you should receive those messages.  Haven't seen any complaint or question about that in particular lately although it was confirmed by Intuit there were a few wrinkles they're trying to iron out by the end of last week.

In case you still have problems, suggest you contact Support but do let us know how it goes so that others would be aware.

Good luck.

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“You don’t need to see his identification…These aren’t the droids you’re looking for.”
Shelby_CPA
Level 1

Same problem....I was just going to call on this today.....

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All-Star

@IntuitAustin Would you or your team have any insight into this?  Thanks!

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“You don’t need to see his identification…These aren’t the droids you’re looking for.”
Community Manager
Community Manager

What software are you using @jnd2546 and @Shelby_CPA ?


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