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Changes to Master Options not updating for some workstations

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Level 1

I have been the Network Admin for over 20 years.  I am accustomed to making changes in the Master Options (when all users are out of Lacerte) and updating the options so they apply to all workstations on the network. I have never had a problem until the last couple of months.  Lately I have made changes to the Master Options (such as updating interest rates or adding a new tax preparer) and I see the changes when I use the program on my computer; however, other users on the network do not see the changes on their computers.  Why would this happen?  I had to go to another employee's computer, sign in to the Master Options using my password, and make the changes.  Then it worked and the updates were seen by everyone on the network.

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Level 15

Were you sure that ALL USERS MUST BE OUT OF THE PROGRAM BEFORE MAKING CHANGES was in effect when you made the changes?

https://accountants-community.intuit.com/articles/1862287-update-options-for-all-users-through-maste...

Income tax returns are the most imaginative fiction being written today. — Herman Wouk

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Level 15

Were you sure that ALL USERS MUST BE OUT OF THE PROGRAM BEFORE MAKING CHANGES was in effect when you made the changes?

https://accountants-community.intuit.com/articles/1862287-update-options-for-all-users-through-maste...

Income tax returns are the most imaginative fiction being written today. — Herman Wouk

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Level 1
Yes, as I said in my post ALL USERS ARE OUT OF LACERTE.
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Level 15
"ALL USERS ARE OUT OF LACERTE" and all computers logged onto the network?
I am only another user and just speculating. You should probably contact support. There may be errant file messing things up..
Income tax returns are the most imaginative fiction being written today. — Herman Wouk
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Highlighted
Level 1
Yes, everyone was out of Lacerte and all computers are on the network.
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Level 15
Sounds like a call to support is in order. Sorry I could not offer anything new.
Income tax returns are the most imaginative fiction being written today. — Herman Wouk
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